The Community Development department's Building Officer Jonathan Livingston just shared an email he recently received praising the excellent customer service one of our fellow colleagues provided:
Good morning Mr Livingston.
I would like to give a shout out to Gail Munoz for her great help regarding my permit application. It's the first time I have applied for a permit by myself and was under the impression that it would be such difficult process.
In our world of automated telephonic services it was so refreshing to actually speak to a real person that could help me. Gail talked me through the process, sent documents that I needed to fill out, helped upload those documents for me into the portal and kept me update via email.
Gail comes across as a real professional. She is punctual in returning calls, was patient and efficient all-round. I get the feeling that she has pride in the work she does.
Job well done!
Best regards
Sonja Mertes
Way to go Gail! You make us all proud!
Meet Building Plan Reviewer Gail Munoz whose dedication, patience and work ethic was recently acknowledged by a woman new to the permitting application process. Gail was able to walk her through the various steps resulting in a positive experience and a nice shout-out!
